Happy to make every effort to accommodate your shipping requests. All orders received prior to 1:30pm est will be shipped out on the same day, subject to availability. For security purposes, all packages shipped from Tobak Diamond require a signature upon receipt. All items are insured up to the point of acceptance by the recipient. The package will be considered accepted when any person receiving the package at the designated address sign for it from the delivering carrier. Please note that we do not ship to PO Boxes.
The cost of returning any item will be incurred by the customer except in the event that the wrong item is shipped, or merchandise is received in a damaged or defective state. For additional information about returns, including procedures, please refer to our Return Policy.
TOBAK DIAMOND to cover damage to goods during shipment is always factored into shipping charges. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier’s then current policies and procedures.
In the event of a merchandies return, the customer must purchase carrier-provided insurance adequate to cover the full retail value of the merchandise while in transit. We cannot issue refunds or credit for merchnadise damaged in transit, such insurance is your only safeguard against this situation.
Note that TOBAK DIAMOND will cover the cost of return shipping and insurance only if the returned merchandise is damaged or defective prior to the orignal shipping. For additional information about returns, including procedures, please refer to our Return Policy.
Depending on the laws of your state of residency, you may be required to pay sales, use and consumption tax. Please consult your state tax guidelines for more information.