Hassle Free Returns
We want you to be absolutely satisfied with your jewelry purchase. If, within 7 days after receipt of your purchase you are not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. Your purchase may be exchanged for up to 30 days. All products should be returned in the original state they were received. Products that have been specially ordered, modified (i.e. sized, engraved, etc.), worn or abused will not be accepted for refunds.
All sale items are sold as is and considered final sale. Sale items are not eligible for special order, refund or exchange. Refunds are made only to the purchaser of record, and in the exact method of original payment.
Products returned without original packaging and/or with missing materials are subject to an additional restocking fee of 5% up to $75.00. Products Returned without an RMA# (Return Autorization Provided by Tobak Diamond) are subject to a 15% re-stocking fee.
How To Prepare Your Return
To return a purchase to Traditional Jewelers, please follow these simple steps:
1.) Package Your Return
You may ship your item back to Traditional at the following address:
8221 Glades Road
Be sure to include all original packaging. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost.
2.) Insure Your Package
Refer to your invoice. If the price of the item you're returning is listed as:
- Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
- More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total retail value of the contents, and request a return receipt for confirmation that your shipment has reached its destination.* (FedEx® and UPS® will not insure merchandise over $500.)
* Tobak Diamond will not be responsible for loss or damage of return shipments.
Our Return Process
Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items which have been worn, show signs of wear or those that have been engraved, resized, altered, or damaged in any way cannot be accepted for return.